About The Glen Care Home

Beginning a new life at The Glen

To make sure that the Glen is the best place to cater to the individual’s needs and that the right decision is being made, we undertake a detailed assessment before offering a place together with you and your family, and where necessary will contact social workers, nurses and doctors.

Making your decisions easier

It can be a distressing time facing a new life away from familiar comforts. We understand this and will always do everything in our power to make sure that the transition from home or hospital to The Glen is as smooth, fast and as comfortable as possible. We encourage all our residents and their friends and family to come for an extended visit before finalising their decision and always agree on a settling in period to make sure everyone is happy.

Developing a personal care plan

When we welcome any new resident we work with them and their family, and also their doctor, district nurse and social worker, to develop an individual care plan. This includes diet, mobility, medicine, hobbies and taking care of their religious needs. Care plans are at the basis for our care giving and are reviewed at least monthly to make sure we continue to accommodate every changing need. We also welcome open discussions about the service we provide, especially from family, friends, carers and the residents themselves.

A friendly face for better care

When it comes to daily care, we firmly believe that the relationship between resident and carer is a very important part of a harmonious life at The Glen. Mutual trust and familiarity make caring easier and more effective so we make sure that every resident has an allocated team to care for them on a regular basis. All staff members hold relevant qualifications and are fully DBS checked before beginning employment with us.

Food and nutrition

As part of every resident’s care plan we assess their dietary needs and cater for them accordingly. We favour fresh, delicious and nutritious food and use local providers whenever we can. Serving times are kept as flexible as possible with meals available either in residents’ dining rooms or in their bedroom.

Staying in touch

We actively encourage visiting and keeping in touch with families and friends. Residents may entertain friends and family in the residents’ lounges, gardens or in their rooms. Provisions for alternative forms of communication for families and friends are also available, such as video calling.