Son of Resident/Service User

I find the staff to be very friendly and helpful, the residents needs always seem to be met very well, my mum gets looked after with dignity and a smile, nothing is too much trouble. The food is excellent. Management is absolutely brilliant. I always feel very welcome and fully informed, most of the staff are always happy to chat and tell me what?s going on. Haven?t come across anyone where you think ?could do without you?. Grounds are fantastic and well kept. I do feel the rooms are showing their age with dated furniture and decor but that?s not too bad. I do feel the cleanliness of the rooms and bathrooms could be better, that could just be down to staffing levels.